Pike’s Pique

July 2, 2008

I learn that a backlash is brewing against Starbucks Corp. over its Pike Place Roast coffee, which has perked up the company’s sales by attracting new business, but has alienated a small yet vocal group of longtime patrons. (I confess I personally am not a huge fan of the burnt-tasting acidic coffee served by Starbucks).

starbucks

Starbucks has also been bitten on the bum a bit by its own social media site … “I am shocked and disappointed that you have abandoned your original vision,” a poster identified as WestPalm wrote on mystarbucksidea.com, the company’s feedback site. “You need to wake up before it’s too late.” Thousands of votes of support for his stance and others like it helped persuade the company to restore a bold coffee variety to the afternoon lineup at about 900 of its locations.

Interestingly, new coffee varietals are not part of the 2009 plan …

Brave Noob World

June 29, 2008

Ride The City

June 28, 2008

Ride the City

Though it’s arguably inferior to many European cities, New York does have a growing network of relatively safe bike lanes (thanks largely in part to Mayor Mike). “Ride the City”, currently in beta form, is a site launched earlier this month to help aid the process.

ride the city

The blurb on the site explains: “The concept is pretty simple. Just like MapQuest, Google, Microsoft, and other mapping programs, Ride the City finds the shortest distance between two points. But there are two major differences. First, RTC excludes roads that aren’t meant for biking, like the BQE and the Queens Midtown tunnel. Second, RTC tries to locate routes that maximize the use of bike lanes and greenways.”

JWT’s Mad Men

June 27, 2008

I came across an article in AdWeek: “JWT this week said that it would run a brand spot on the upcoming release of the Mad Men DVD set, featuring creative that spells out the words “mad men” using letters and logos from the ad agency’s global client roster. The spot, which carries the tagline, “Making brands famous since 1864,” appears at the outset of the first disc in a four-disc set produced by Lionsgate.” You can see the ad here.

jwt,bobjeffrey

JWT’s global CEO Bob Jeffrey gave a rather flabby explanation as to the rationale, objectives and success metrics surrounding this effort: “This is an opportunity for us to leverage our brand,” he said. “All I’m looking for is a nod of the head and recognition for what JWT is… The show has drawn audience of both consumers and industry people, giving JWT a platform that is hard to refuse”, he added.

“Leverage our brand” … “nod of the head” … “consumers and industry people”. Well, I will forgive Bob for having been away from the sharp end of writing business presentations, but … really.

Bob continues: “I always thought that the best way to build an agency is through the work it does for its clients, but this was a different kind of opportunity because of the nature and the content of the show.”

“A different kind of opportunity”. OK.

I guess I have two “issues” with this effort:

1. Why would JWT - long thought of as a dinosaur (or pre-digital anachronism) and only recently reinventing itself as an Agency for the new era (Digitivity Deep Dive Days and all) - want to associate itself with the “good old days of” the 1960s? It seems that, rather than embracing the new landscape, JWT rejects 2008 as dystopic, and would like instead to travel back in time to the old utopia of the 1960s. I might give them a pass on this as wanting to celebrate their heritage, but still think that attaching themselves to that specific era is an odd move.

2. Maybe I am being a tedious comms planner here, but isn’t using mass-market DVDs to reach the marketing community a teensy bit wasteful? As Booz Allen’s Chris Vollmer says: “It suggests that some of the people watching these DVDs must be important influencers somewhere” He also notes “It’s an industry play rather than a consumer play, because I can’t see how it would make sense to a consumer.”

“Some” of the people who will watch are “Influencers”. Hmm. So, assuming JWT paid market rate for this, whichever bright spark at JWT that came up with this idea had to present the budget for approval, look his superior unblinkingly in the eye and say “Probably less that 1% of those who see this will be our target audience”. So: take whatever JWT paid for this, multiply it by .99 and that is how much money they wasted.

And DVDs? Who buys them any more? I thought we all downloaded these days?

I am not the only one who is perplexed. Says Simon Sinek, CEO of SinekPartners: “It sounds like someone reacting to an opportunity to me, and in doing so, JWT is acting like one of their own worst clients”. Steve Hall at AdRants, whose headlines I always enjoy, wrote the immortal line “JWT Uses ‘Mad Men’ DVD Set to Wank Off”. No comment!

If there was a cleverly thought out play to “insert JWT in the national dialogue” (or similar) surrounding this effort, then I can see a glimmer of hope. And if I have missed anything any key points here, in the unlikely event anyone at JWT reads this and would care to enlighten me, please don’t hesitate!

Welcome back to .mac

June 27, 2008

I have had a few .mac accounts over the years … I think I balked at the annual charge, confusing architecture and slow connections and went with gmail instead. I am just now signing up again for my umpteenth iChat account (only so I can be sent large files too big for email).

So I grumblingly filled in my personal details, made a wry face at the “60 day trial” and settled for a - frankly - uninspiring iChat moniker. Then, in an inauspicious start to my Friday morning … this happened:

mac

d’Oh!

Serious point though, apart from my own tightfisted feelings about $100 (or whatever it is these days) being too much for an email+ account, surely it would be an excellent advocacy-building tactic to give all Mac owners a .mac address free? Maybe charge for the extra services? Just a thought…