United Untied

Singer gets his revenge on United Airlines and soars to fame
United Breaks Guitars has become a YouTube sensation and provided Dave Carroll with the biggest hit of his career. The song – which chronicles his vain year-long attempt to win compensation from United – has had almost 4m hits on YouTube and fans have been clamouring for the song at gigs where his band, Sons of Maxwell, has performed.Once the video appeared and became a YouTube hit, United sat up and took notice. It offered to pay the cost of repairing his guitar and flight vouchers worth $1,200 (£700) but he told the airline to donate the sum to charity. “They definitely want this to go away,” he said.

A disgruntled United Airlines customer who has received massive media coverage by making a music video about baggage handlers breaking his guitar is about to release a second ditty, which covers how United stonewalled his complaint. Canadian professional musician Dave Carroll unleashed his attack on the airline in the format of humourous country song ‘United Breaks Guitars’ on YouTube on July 6.
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