Says Barry Judge: “Last Sunday we launched “Twelpforce,” a new service that enlists the passion and knowledge of Best Buy’s vast employee base to bring assistance directly to customer computer screens via the micro blogging site, Twitter. Staffed by Best Buy employees from across all operations, including BlueShirts and Geek Squad, Twelpforce™ will answer product questions, troubleshoot technology challenges and solve customer service issues, all from the comfort of the users’ keyboard or mobile phone. Twelpforce has gotten a fair amount of awareness as evidenced by blog posts by both TechCrunch and Twitter themselves. Twelpforce is obviously an experiment. A very public one. And with this publicity comes a certain amount of risk. In my view, it is a risk well worth taking for many reasons.”
The UK government has unveiled its inaugural Twitter strategy document to encourage departments to get tweeting, but at a hefty 5,382 words it is the equivalent of more than 250 tweets. Created by the Department for Business, Innovation and Skills, it urges all government departments to get tweeting, while avoiding posting “pointless content”.