After splitting with JWT last year, JetBlue is searching for a new agency of record (AOR). Said VP-Marketing Marty St. George, “We’re pitching our advertising AOR. Curious on digital savvy …first test is how many of the agencies will find me on Twitter.” He also hashtagged it #sneaky. St George – who can be followed at @martysg – is an MIT grad that has been at JetBlue since 2006.
JetBlue’s marketing strategy has relied heavily on the web and social media in the past few years; using Twitter as a customer service tool (with over 1.6 million followers), Flickr to humanize the brand, and YouTube to inform and engage with customers. The airline made Ad Age’s America’s Hottest Brands list in 2009, and is recognized as a progressive marketer.
Maybe Marty is doing this to make a defining gesture about JetBlue and the pitch (good on ‘im) but I personally really don’t see how finding someone on Twitter indicates digital-savvy … I think my longwinded friend Jaffe concurs …
CMO 2.0 Interview with Marty St. George, CMO at JetBlue (socialmediatoday.com)
CMO 2.0 Conversation- How Jet Blue Won The JD Power Award (thecustomercollective.com)